Order Process

The Journey of Your Order

At CrossMira, we believe that true quality cannot be rushed. Unlike fast-fashion retailers that automate everything, every piece of CrossMira jewelry undergoes a dedicated journey of human inspection and care before it begins its way to you.

Here is exactly what happens after you click “Place Order”:

Step 1: Verification & Security

• Status: Pending
• Timeframe: 0 – 24 Hours

Once your order is placed, our system performs a brief security check to protect your payment information. Simultaneously, our team verifies your shipping address to ensure successful delivery.

• Note: If you need to change your address or cancel the order, please contact us within this 12-hour window.

Step 2: The “White Glove” Inspection ✨

• Status: Processing
• Timeframe: Day 3 – 7

This is the most crucial stage. Your jewelry will be carefully selected from our constant temperature and humidity warehouse.

Our specialists perform a strict 3-Point Quality Check:

1. Material Inspection: Ensuring the wood grain is flawless and the metal is tarnish-free.
2. Structural Test: Checking the strength of the clasp, chain, and connector rings.
3. Final Polish: A gentle hand-polishing to remove any dust or fingerprints, ensuring it arrives with a perfect shine.

Why this takes time: We reject any piece that doesn’t meet our standards, which sometimes requires re-picking from inventory.

Step 3: Packaging & Blessing 🎁

• Status: Packing
• Timeframe: Day 7

After approval by our inspectors, your ordered product will be carefully placed in a bag to prevent scratching during transportation. It will then be properly secured in a crush-proof shipping box, ready to cross the ocean and embark on its journey.

Step 4: Dispatch & Journey 🚚

• Status: Shipped
• Timeframe: Day 8 Onwards

Your package is handed over to our logistics partner. Within 24 hours of dispatch, you will receive an email titled “A Shipment from CrossMira is on the way” containing your Tracking Number.

Estimated Shipping Times:

• Standard Shipping: 7 – 30 Business Days
• Express Shipping: 5 – 8 Business Days (if applicable)

Common Questions

Q: Why hasn’t my tracking updated yet? A: Sometimes, the tracking number is generated while the package is still being processed at the logistics center. Please allow 1-2 business days for the first scan to appear.

Q: Can I rush my order? A: Because of our strict inspection process (Step 2), we cannot skip the 3-7 day processing time. We promise it will be worth the wait.